Published: Thu, December 07, 2017
Global | By Shelia Dennis

Paypal-owned Canadian firm leaked 1.6 million customers' records

This issue only affects customers who paid by check or cash at an authorized walk-in payment processing center, and not customers who paid via credit card or another form of payment. According to a report from WSOC, Duke Energy officials said a vendor who owns one of the networks they use to process customer payments in walk-in locations, announced last Friday that they had identified a potential breach affecting roughly 1.6 million of their customers, including 374,000 from Duke Energy.

Back in November, PayPal started investigating its newly-acquired subsidiary TIO Networks' servers for security vulnerabilities and made a decision to suspend the latter's operations after TIO's servers were found wanting in terms of information security standards practiced by PayPal itself. "As a result, PayPal is taking steps to protect affected customers".

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Information that might have been compromised includes name, address, Duke Energy account number and balance and banking information if a customer paid by check. TIO Networks operates over 60,000 bill payment kiosks across North America and has over 14 million registered users who use its services to make bill payments for wireless connections, cable, utilities, and other kinds of purchases. PayPal said free credit monitoring will be provided to those affected by the breach.

Shapiro noted that PayPal's actions are in stark contrast to how credit monitoring service Equifax responded to a breach impacting at least 145 million people, including 5.5 million Pennsylvania residents, earlier this year.

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More than 370,000 Duke Energy customers may have had their information hacked.

The specific kinds of information and data which were compromised.

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If you believe you were affected by the breach, visit for more information.

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